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Applications Engineer - Swiss CNC Turning

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Location
Dayton, OH
Job Type
Direct Hire
Date
Jun 08, 2017
Job ID
2491079
Applications Engineer - Swiss CNC Turning


Job Summary:
Under minimal direction provides Swiss CNC Turning technical expertise to internal/external customers ensuring customer development, retention and satisfaction.
The incumbent designs and develops machine programming processes to create part (s), and is responsible for customer machine set-up, programming, run off's, machine operation and program training to ensure optimum efficiency and equipment utilization. The incumbent also provides Swiss CNC applications troubleshooting phone support as required. Our Applications Engineers work as a member of the Sales and Service teams ensuring total customer satisfaction.

Essential Responsibilities and Accountabilities:
1. Builds internal/external customer and vendor relationships to ensure team work environment.
2. Performs pre-sale technical sales support to sales team & customer.
3. As a member of the machine set-up team; performs tooling & fixturing set-ups, programming, and run off ensuring
optimum cycle time based on established acceptable criteria.
4. Interprets part prints and utilizing tooling and fixturing knowledge, designs and develops machine programming
process to create part(s).
5. Performs customer phone support for Applications troubleshooting i.e. program errors. Tracks unresolved open
customer technical issues. Works closely with the Service Team in providing timely and quality technical trouble -
shooting and support to customers.
6. Provides on-site and in-house customer training on machine operations and basic troubleshooting. Ensures
operators are trained to perform machine operations in an efficient manner.
7. Provides customer machine specific Application Program Training for machine set-up functions & program
modifications for custom attachments.
8. Travels to customer site; locally and as required, out-of-state to support customers.
9. Provides assistance, support and works at trade shows and company sponsored technical training seminars
10. Creates and maintains records including documentation and reporting for machine & programming processes.
11. Assists in project management ensuring timely follow-up and follow through on all assigned tasks & projects.
12. Performs projects and tasks within assigned timeframes.
13. Attend and participate in sales, service, company, and customer meetings as requested.
14. Responsible for maintaining current technical, interpersonal, and communication skills through continuous
development. Progressive development of skills should be cultivated through further education, seminars,
company training and other external resources such as reading material.
15. Based on business need, assists, supports and/or performs other duties within scope and ability. Assumes
accountability and responsibility for assigned projects and programs.


Essential Qualifications: There are two levels of Applications Engineers: Level 1; Degree or formal coursework/ education in field, experience in "basic" & "moderately complex" Application skills, Level II; Degree or formal coursework/education, experience in complex Applications.
1. Two-year degree in Manufacturing Engineering or related field; or the equivalent in formal course work & work experience; or work experience equivalent.
2. Demonstrated knowledge and application of machine tool products, options and functions. Must have experience and application of Swiss Machine Tool programming, program modification, and set-up, statistical process and evaluation criteria i.e. CPK, well versed in geometric tolerances, ability to read and interpret blue prints, design and develop processes for machine tool equipment.
3. Demonstrated business writing and documentation skills.
4. Strong interpersonal communication skills.
5. Demonstrated self-starter and effective use of organization and planning skills.
6. Demonstrated Project Management Skills.
7. PC literate and skill efficiency in job related software/programs.
8. Must be able to obtain and maintain a valid USA Passport.
9. Must be able to travel up to 35% of time for customer installations and training.
10.Ability to participate as a member of a team, crossing department and divisional lines.
 

APPLICATION ENGINEER
Based on individual & current position level

1. Machine product line understanding of options, functions, controls
-3 levels of understanding and application; basic, moderately complex, complex
-Measurement through the technical troubleshooting support provided, pre-sales technical support, application of understanding.
2. Machine product line understanding of differences in each machine/application
-3 levels of understanding and applications; basic, moderately complex, complex
-Measurement through the demonstrated technical troubleshooting support provided, pre-sales technical support, application of understanding. Feedback from internal/external customers; customer satisfaction.
3. Applications development in each of the machine product lines; tooling, fixturing, interpretation of
prints and process development.
-3 levels of understanding and applied/demonstrated work; basic, moderately complex, complex
-Measurement through demonstrated efficiency and accuracy creating optimum efficiency of equipment.
-Feedback through internal/external customers; customer satisfaction.
4. Demonstrated knowledge of geometric tolerances; statistical process & evaluation criteria
-3 levels of understanding and applied/demonstrated work; basic, moderately complex, complex
-Measurement through demonstrated efficiency and accuracy creating optimum efficiency of equipment.
-Feedback through internal/external customers; customer satisfaction.
5. Ability to deliver quality program and operations training to production operators, engineers and machine
maintenance technicians at customer site. In-house class training on CNC, Programming and IGF.
Material development, presentation and delivery. Understanding of personality and learning styles of
trainees to adapt training style to ensure optimum retention of information trained.
-Levels; basic, moderately complex, complex
-Measurement through external customer feedback; customer satisfaction.
6. Active participation in creating a teamwork environment with internal/external customers (internal; sales,
service, parts, etc.)
-Measurement through external customer feedback
-Measurement through internal peer and customer feedback; service, parts, sales. Participation in meetings,
trade shows, company seminars.
-Measurement through recommended and implemented process improvements to eliminate waste and down time in completing routine daily tasks and job functions.
7. Cross Training to learn other jobs within dept, division, company to support internal and external
customers. Assists in eliminating down-time due to a team members absence and create operational
efficiencies.
-Measured through internal feedback and broadening of applied skill sets.
-Accepts and performs special projects of greater responsibility within position.
8. Progressive development of skills and abilities within position
-Measurement through higher skill level achievement and demonstrated application of knowledge
-Accepts and performs special projects of greater responsibility within position.
9. Progressive development of skills and abilities for achieving next level within personal career goals.
-Measurement through proactive achievement of new knowledge and demonstrated application through assigned related programs and/or projects.
-Cross Training within dept., division, company






 
No sponsorship visa (H1-B, etc) candidates at this time, sorry.
 
 
Qualified candidates must submit their resume in Microsoft Word format along with at least three professional references to:
 
 
COYOTE TECHNICAL & EXECUTIVE SOURCING
Phil Montoya
Director of Sourcing
3735 SW 8th Street, Suite 205
Miami, FL 33134
P: 832-266-1610
Fax: 305-520-0138
phil@coyotesourcing.com
www.coyotesourcing.com
 
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